Legal
Privacy Policy
Last Updated: 12 February 2025 · fahnipiles, Thalang, Phuket, Thailand
1. Introduction
fahnipiles operates a retirement boarding house at 91/3 Thepkasattri Road, Thalang, Phuket 83110, Thailand. We are committed to protecting the personal information of our residents, family members, and website visitors. This policy explains what information we collect, how we use it, and the rights you hold in relation to your data.
If you have questions about this policy, please contact us at [email protected] or by post at the address above.
2. Data We Collect
Information provided directly
- Name, email address, and telephone number submitted via our enquiry form
- Correspondence sent to us by email, post, or telephone
- Information about prospective or current residents provided by family members (including health background relevant to non-medical care planning)
Information collected automatically
- Browser type, IP address, and pages visited (via analytics cookies, if accepted)
- Cookie consent preferences stored in your browser's local storage
What we do not collect
We do not collect payment card details directly (any payments are processed through separate financial channels). We do not collect sensitive medical records — fahnipiles is a non-medical boarding house and does not hold clinical data.
3. How We Use Your Information
- To respond to enquiries about accommodation and visits
- To manage the relationship between the house and residents' families
- To coordinate with healthcare providers if requested by the resident or family
- To maintain records necessary for operating a residential facility under Thai law
- To understand how our website is used and improve its content (analytics, if consented)
We do not use your personal information for marketing purposes beyond responding to your direct enquiry, and we do not share it with third parties for commercial purposes.
4. Legal Basis for Processing
We process personal data on the following bases under applicable Thai data protection law (PDPA — Personal Data Protection Act B.E. 2562) and, where relevant, equivalent legislation in the country of the person enquiring:
- Consent — for cookies and for receiving communications
- Contractual necessity — for managing the residency arrangement
- Legitimate interest — for responding to enquiries and maintaining records relevant to the care environment
5. Data Retention
Enquiry data is retained for 24 months from the date of last contact if no residency arrangement follows. Residency-related records are retained for a minimum of 5 years from the end of the residency, as required by Thai regulatory standards for residential facilities.
6. Data Security
Personal information is stored securely — physical records in locked storage, digital records in password-protected systems accessible only to authorised staff. We do not transmit sensitive personal data by unsecured email. The house director is responsible for data security oversight and any access to personal records is logged.
7. Cookies
Our website uses cookies for essential functionality and, if you consent, for analytics purposes. See our Cookie Policy for full details on the types of cookies used and how to manage your preferences.
8. Third-Party Services
Our website may use Google Analytics (if analytics cookies are accepted) to understand visitor behaviour. Google processes this data in accordance with its own privacy policy. We do not integrate social media platforms or advertising networks into our site. When the website links to external services (such as Google Maps), those services are governed by their own privacy practices.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data (where no legal retention obligation applies)
- Object to the processing of your data in certain circumstances
- Withdraw consent for cookie-based processing at any time via the Cookie Policy page
- Lodge a complaint with the relevant supervisory authority in your country
To exercise any of these rights, please contact [email protected]. We will respond within 30 days.
10. Children's Privacy
Our services are directed at adults and their families. We do not knowingly collect personal information from individuals under the age of 18.
11. External Links
Our website may contain links to external websites (for example, local government or healthcare providers). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
12. International Visitors
If you are accessing this site from outside Thailand, your information may be processed in Thailand. By using this site, you acknowledge this. We handle all personal data with the same care and standards regardless of the visitor's country of origin.
13. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acknowledgment of the updated policy.
14. Contact
For any questions about this Privacy Policy or your personal data, please contact:
fahnipiles
91/3 Thepkasattri Road, Thalang, Phuket 83110, Thailand
Email: [email protected]
Telephone: +66 76 384 5917